Our products are made to order in Australia. Manufacture times include:
We send all of our products via Australia Post Registered Parcel Post, or via courier that requires a signature upon delivery. Alternatively, you can leave a note at checkout to instruct the courier to leave the parcel somewhere safe.
If you are not home at delivery and you have not left delivery instructions, you will get a delivery slip advising that you have a parcel ready for collection from your Post Office, or to arrange re-delivery from the courier.
Your parcel will be fully tracked so delivery can be monitored.
Delivery within Australia is approximately 3-7 working days, depending on Australia Post or our courier service lead times from Victoria to different areas within Australia.
The Australian Trade Practices Act gives warranty and refund rights to consumers in Australia which Car Mats Direct is legally obliged (and happy) to honour.
All effort has been made in the checkout process to eliminate possible errors in selecting the correct items to match your specific model. If there are any discrepancies within product information you provide at checkout, CarMatsDirect will contact you directly to double check you have ordered the correct items for your vehicle.
If you have ordered the incorrect products for your specific vehicle model as per the product descriptions provided by CarMatsDirect, please contact CarMatsDirect to see if you are entitled to a refund or exchange.
As our manufacturers make products to order and don't hold stock for most of the vehicle models, we are often unable to accept returns for incorrect orders. Please note: the purchaser is liable for all postage charges for returns & refunds for incorrectly ordered products and may also incur a 20% surcharge to cover the cost of postage & handling.
To obtain a refund contact the Refund Manager through the "Contact Us" link in the menu. Refunds will be for the price you paid to CarMatsDirect for the item that is subject to a refund. You can elect if the refund is by direct debit to the credit card account you used when making the purchase. You can choose an alternative remedy to a refund. In these circumstances you may want an exchange, a credit note or to have the goods repaired.
You may be entitled to compensation if goods you purchased:
If the goods you have purchased do not fulfil any of these conditions then you may be entitled to a refund upon return of the goods. If the goods have been partially used you may be entitled to a refund depending on the circumstances and the extent to which the goods have been used.
If the goods being returned have had a fair amount of use then you may only be entitled to a partial refund only or a repair to the product instead. This will depend on the circumstances of the sale and return and if the use of the goods has affected the fault.
You MUST provide proof of purchase by way of delivery documents and a receipt.
You are not entitled to a refund, credit or exchange if:
Is there a time limit for refunds?
You need to approach us regarding a refund in what is called ‘a reasonable period of time’. There is no specific time limit for a refund. A reasonable period of time is determined by a court based on the goods, their use and any other relevant information. Statutory time limits in various State and Territory legislation for an action for breach of contract are also relevant.
No one likes ordering or receiving the wrong items and customer satisfaction is "OUR PRIORITY", so we have made every effort during the checkout process to eliminate the possibility of our customers selecting incorrect fitting items for their specific vehicle model.
To assist, we have added several "mandatory" drop-down menu items such as "Automatic/Manual" or "Body Type - sedan, wagon etc." or "Manufacture Year" to help us eliminate possible ordering errors.
If you have any doubts about the make and model of your vehicle, leave us a note at checkout or "contact us" for advice. If we detect any discrepancies within product information you provide in the checkout process, CarMatsDirect will contact you directly before we process your order to double check you have ordered the correct items for your vehicle.
Standard felt underfelt provides a reasonable level of noise reduction whilst minimising carpet movement and acts as a barrier between your vehicles steel floor and carpet. This helps maximise the life of your vehicles carpet and helps prevent wear-through.
Suitable for work vehicles or 4WD recreational vehicles. Closed-cell foam underlay will not absorb fluids such as water, oils, fuels etc. Unlike other underlays this is a wipe dry application that will not rot or smell when wet. Ideal for work utes, 4WDs, Vans etc. Can also be used in Boats, Caravans, Trailers, Buses or any other application requiring underlay that could be subject to fluids.
Soundproof Underlay |
For an even more effective noise reduction, we recommend our custom-made butyl core soundproof/waterproof combination underlay. Featuring a layer of butyl bonded to traditional waterproof foam, this soundproofing is great for minimising exhaust and road noise, particularly in high performance and and off road vehicles. The waterproof foam layer also protects your car from absorbing any spills or splashes, avoiding the nasty wet car smell, and making it ideal for off-road and work vehicles as it enables you to hose out the interior floor of your car for easy easy cleaning.
About our Moulded Carpets
A fibreglass mould from the vehicles original floor pan is used to produce moulded carpet in two pieces, heat pressed from the original mould. The result is a front and rear moulded carpet that fits perfectly with the exact contours of the floor. The front and rear sections overlap neatly under the seats. A quality drivers heel mat is stitched into the drivers foot well. There are no holes put into any of our moulded carpets in case modifications are required.
About our Moulded Vinyl
High quality moulded vinyl flooring was developed for those applications where a wipe or hose out material is more suitable, such as the work vehicle that goes in the mud or the weekend 4WD adventure Vehicle. Our moulded vinyl is tough hardwearing heavy duty vinyl that won't absorb water or moisture and is available for most 4x4s, utes, vans, cars and some trucks.