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Our products are made to order in Australia. Normal manufacture times include:
Note that during the pandemic, these times may be greatly increased due to covid-19 restrictions, supplier issues and/or a larger than normal volume of orders.
We send all of our products via Australia Post Registered Parcel Post, or via courier that requires a signature upon delivery. Alternatively, you can leave a note at checkout to instruct the courier to leave the parcel somewhere safe.
If you are not home at delivery and you have not left delivery instructions, you will get a delivery slip advising that you have a parcel ready for collection from your Post Office, or to arrange re-delivery from the courier.
Your parcel will be fully tracked so delivery can be monitored.
Delivery within Australia is approximately 3-7 working days, depending on Australia Post or our courier service lead times from Victoria to different areas within Australia.
The Australian Trade Practices Act gives warranty and refund rights to consumers in Australia which Car Mats Direct is legally obliged (and happy) to honour.
All effort has been made in the checkout process to eliminate possible errors in selecting the correct items to match your specific model. If there are any discrepancies within product information you provide at checkout, CarMatsDirect will contact you directly to double check you have ordered the correct items for your vehicle.
Please ensure you order the correct product for your vehicle. If you have ordered the incorrect products for your specific vehicle model as per the product descriptions provided by CarMatsDirect, our policy is to not provide refunds or exchange. Our products are made to order to your requirements, therefore, it is unlikely we will be able to re-sell the product in a reasonable timeframe due to multiple variations in the product options such as vehicle make & model, colour and type of carpet.
To find out if your are entitled to a refund, contact CarMatsDirect through the "Contact Us" link in the menu. Refunds will be for the price you paid to CarMatsDirect for the item that is subject to a refund. You can elect if the refund is by direct debit to the credit card account you used when making the purchase. You can choose an alternative remedy to a refund. In these circumstances you may want an exchange, a credit note or to have the goods repaired.
You may be entitled to compensation if goods you purchased:
If the goods you have purchased fulfil any of these conditions then you may be entitled to a refund upon return of the goods.
You MUST provide proof of purchase by way of delivery documents and a receipt.
You are not entitled to a refund, credit or exchange if:
Is there a time limit for refunds?
You need to approach us regarding a refund in what is called ‘a reasonable period of time’. There is no specific time limit for a refund. A reasonable period of time is determined by a court based on the goods, their use and any other relevant information. Statutory time limits in various State and Territory legislation for an action for breach of contract are also relevant.
No one likes ordering or receiving the wrong items and customer satisfaction is "OUR PRIORITY", so we have made every effort during the checkout process to eliminate the possibility of our customers selecting incorrect fitting items for their specific vehicle model.
To assist, we have added several "mandatory" drop-down menu items such as "Automatic/Manual" or "Body Type - sedan, wagon etc." or "Manufacture Year" to help us eliminate possible ordering errors.
If you have any doubts about the make and model of your vehicle, leave us a note at checkout or "contact us" for advice. If we detect any discrepancies within product information you provide in the checkout process, CarMatsDirect will contact you directly before we process your order to double check you have ordered the correct items for your vehicle.